***** This course is a self-paced eLearning course offered at an INTRODUCTORY PRICE *****
This course contains approximately 1 hour worth of content. Lessons are organized into micro learning sessions, most of which are less than 5 minutes in duration.

De-escalation is the ability to lower the tone, temperament, and pace of a conflict. Utilizing proven techniques, this course will provide attendees with the knowledge and skills to de-escalate tense situations. Topics covered include recognizing situations that may escalate, unintentional triggers, and barriers to communication.

This course also covers the importance of active listening, empathy, and a variety of conversational methods used to de-escalate situations.

This course uses a combination of presentation, exercises, and knowledge assessments to delivery and reinforce concepts.